Frustrating Clients? This book might help

I am definitely having “one of those days.”

I have clients ask me for ridiculous things all the time.
Here is my theory as to why this happens (particularly to technical people like myself).

As a techie I like to wow my clients with the amazing things the technology can do. I like to show them a solution that total changes the way they have done XYZ and saves them time, money, headache.

The problem with providing such “miracle” solutions is that you clients start to expect that you can change their dirtiest water into vintage wine.

They expect that you can hand them the world at the click of a button and pull a rabbit out of their website.

I don’t have a solution to this “wizard-mystique” conundrum, I am just ranting about it as stress relief.

I suppose that in every industry there are clients that adopt absurd expectations of what you can do for them and/or how much you will charge them for it (and of course they want it free).

Well, if you believe the line of thought that the customer is your boss then the following book might be useful. I found out about it today. Haven’t read it (bad me! I usually never recommend a book I haven’t read), but I plan to.

When smart people work for dumb bosses : how to survive in a crazy and dysfunctional workplace

See if you can find it at your local library

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  1. From Tenacious Frog - Managing Customer Expections in SEO on 02 Oct 2009 at 4:45 pm

    [...] have been ranting about frustrations with client expectations [...]

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