So, if I had to come in from the outside as a consultant to organise your business, what would I do?
Start at the top.
observe the bosses
attitude/outlook/employee interaction
organisational skills/planning !
delegation / (more importantly) enabling workers to do good
What do they do?
what do they do right?
what can they improve? how?
Next look at the bottom
talk to the ground-level
what [...]